At 399brt, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or emotional harm. This page explains the tools, resources, and boundaries we have built into the platform to help every Bangladesh player stay in control of their experience.
Gambling at 399brt is designed to be a recreational activity — something you do for fun alongside cricket season, after a long day, or during an IPL or BPL match. The vast majority of our players enjoy the platform without any issues. However, 399brt also recognises that for a small number of individuals, gambling can develop into a behaviour that causes real harm to themselves and to those around them.
Problem gambling does not discriminate — it can affect anyone, regardless of age, income, or background. That is why 399brt has embedded responsible gaming tools directly into the platform, made them free and easy to access, and trained our support team to respond compassionately when a player reaches out for help. We would rather a player pause their account than continue betting in a way that is damaging their life.
The golden rule at 399brt is simple: only ever gamble with money you can genuinely afford to lose. Set a budget before you start, stick to it, and treat any winnings as a bonus rather than an income source. If at any point you feel that gambling is no longer fun — or that you are chasing losses, hiding your activity, or neglecting other responsibilities — please use the tools on this page or contact our support team immediately.
399brt is committed to maintaining a gaming environment where entertainment comes first. We actively monitor account behaviour, proactively apply safety interventions where necessary, and will never pressure a player who has chosen to limit or pause their account to reverse that decision.
Every new 399brt account goes through an age and identity verification process. Players must confirm they are 18 years of age or older before deposits are enabled. If any doubt arises about a player's age, the account is suspended pending document review.
Players can set daily, weekly, or monthly deposit limits on their 399brt account at any time. Once a limit is set, it takes effect immediately. Increases to an existing limit require a mandatory 48-hour cooling-off period before taking effect. Decreases apply instantly.
399brt sends automatic session duration reminders after 60 minutes of continuous play. These alerts appear as an on-screen notification showing how long you have been active in the current session, giving you a clear prompt to step back and assess.
If you feel you need a complete break from gambling, 399brt's self-exclusion tool lets you block access to your account for a minimum period of 6 months, with options extending to 1 year, 3 years, or permanent exclusion. The block is applied immediately upon request.
Need a short breather without committing to full self-exclusion? The time-out feature lets you pause your 399brt account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. It cannot be cancelled early.
Reality checks are periodic pop-up summaries showing your net profit or loss for the current session alongside the time elapsed. These are designed to give you an honest, unbiased snapshot of your activity so you can make an informed decision about whether to continue.
Log in to your 399brt account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Enter the maximum BDT amount you wish to deposit within that period. The limit applies across all payment methods — bKash, Nagad, Rocket, and bank transfer. Attempts to deposit above the limit are automatically blocked at the payment stage. To lower your limit, the change is instant. To raise it, a 48-hour waiting period applies with an email confirmation step.
Available to all registered playersGo to Account Settings → Responsible Gaming → Take a Break. Select a duration: 24 hours, 48 hours, 7 days, or 30 days. Once confirmed, your account is locked immediately. You will not be able to log in, deposit via bKash or Nagad, or place any bet until the time-out period expires naturally. The time-out cannot be reversed early, even by contacting support — this intentional design prevents impulsive cancellations in the heat of the moment.
Cannot be cancelled once activatedSelf-exclusion is the strongest tool available on 399brt and is designed for players who believe their gambling has become a serious problem. Contact our support team at [email protected] or use the in-app self-exclusion form under Account Settings → Responsible Gaming → Self-Exclude. Minimum exclusion period is 6 months. During exclusion, your account is blocked, promotional communications are suspended, and any remaining balance can be withdrawn immediately. Reinstatement after the exclusion period requires a formal review process.
Minimum 6 months · Irreversible earlyIn addition to deposit limits, 399brt offers loss limit controls that cap the total amount you are permitted to lose within a set period. When your net losses for the day, week, or month reach the limit you have defined, no further bets are accepted until the period resets. Loss limits work alongside deposit limits to provide two independent layers of financial protection. You can configure loss limits through the same Responsible Gaming section of your account settings.
Works alongside deposit limitsMost people gamble without experiencing any harmful effects. However, if you recognise several of the following patterns in your own behaviour, it may be time to take a step back and seek support.
Spending more money than you planned on betting sessions, or exceeding self-imposed budgets repeatedly.
Chasing losses — continuing to bet with the goal of winning back money you have already lost.
Gambling to escape stress, anxiety, boredom, or emotional problems rather than for entertainment.
Lying to family members or friends in Dhaka, Chittagong, or elsewhere about how much time and money you are spending on gambling.
Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.
Borrowing money, selling personal belongings, or taking out loans specifically to fund gambling activity.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Thinking about gambling constantly — planning your next session, calculating potential winnings, or replaying past bets in your mind.
This is a non-clinical, informal self-assessment to help you reflect on your current gambling habits. Answer honestly — your responses are not recorded by 399brt. If you find yourself answering "Often" or "Always" to several questions, we strongly encourage you to contact our support team or activate one of the responsible gaming tools above.
1. Do you gamble with money that is allocated for essential expenses such as rent, food, or utility bills?
2. When you lose, do you feel a strong urge to immediately place another bet to recover the loss?
3. Have you missed important personal or professional commitments because of time spent gambling?
4. Have you hidden your gambling activity from people close to you?
5. Do you feel that you need to gamble with larger and larger amounts to get the same level of excitement?
Responsible gaming at 399brt is not a box-ticking exercise — it is an ongoing, actively managed commitment that runs through every layer of the platform, from account setup to withdrawal processing. Here is how we approach it at each stage of a player's journey.
Before any account is fully activated, 399brt requires age confirmation. Players in Bangladesh must be 18 years or older. Identity documents are reviewed during KYC, and any account where age cannot be confirmed is suspended until verification is completed.
New players are prompted during the onboarding flow to consider setting a deposit limit before making their first bKash or Nagad deposit. This early-stage nudge has been shown to significantly reduce the incidence of problem gambling behaviour.
During active gambling sessions, automated reminders appear at the 60-minute mark and every 30 minutes thereafter. Reality check summaries display your session net result, giving you a clear, honest view of your position without requiring you to calculate it yourself.
399brt's platform monitors account activity patterns for indicators of potential problem gambling — such as significantly increased deposit frequency, extended session durations, or rapid escalation in stake sizes. Where these patterns are detected, a member of the support team may proactively reach out.
If you reach out for help — whether to activate a tool or simply to talk through your concerns — our support team responds without judgment, in plain English, within minutes. Activating responsible gaming tools never affects your ability to withdraw your remaining balance.
If gambling is causing you stress, financial difficulty, or problems in your relationships, please do not wait. Our support team is available around the clock, every day of the year, including during Eid, Durga Puja, and public holidays. There is no judgment — just help.
To activate a time-out, deposit limit, loss limit, or self-exclusion, you can either use the self-service tools under Account Settings or send an email to the address above. All requests are handled by a trained member of the responsible gaming team.
Now that you know about the tools and support available, you are welcome to explore everything 399brt has to offer. Browse our cricket betting markets, try our slots library, or check the FAQ for quick answers to common account questions. Remember: for players aged 18 and above only.