Your privacy matters to us. This Privacy Policy explains exactly what personal information 399brt collects when you use our platform, how that information is used, who it may be shared with, how long it is retained, and what rights you hold over your own data as a player based in Bangladesh.
399brt collects only the personal information that is strictly necessary to operate your account, process BDT payments via bKash and Nagad, verify your identity, and comply with applicable legal obligations. We do not collect data speculatively.
399brt does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your information is used solely to provide, improve, and protect the 399brt service for you.
All data transmitted between your device and 399brt is protected by 256-bit SSL encryption. Sensitive fields including passwords and payment details are stored using industry-standard hashing and encryption at rest.
Registered 399brt players have the right to access, correct, and request deletion of their personal data. Data subject requests are handled by our support team and are processed within 30 days of receipt in most cases.
399brt retains personal data only for as long as it is needed for the purpose for which it was collected, or as required by applicable law. Account data is held for a minimum of five years after account closure to satisfy anti-money laundering record-keeping obligations.
399brt uses cookies and similar tracking technologies solely to keep you logged in, remember your preferences, and analyse aggregate platform performance. No third-party advertising cookies are deployed on the 399brt platform.
399brt is an online casino and sports betting platform operating at 399brt.net, principally serving players located in Bangladesh. References to "399brt", "we", "us", or "our" throughout this Privacy Policy refer to the operator of the 399brt platform.
399brt acts as the data controller in respect of personal information collected from players and visitors to the platform. This means we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf, those providers act as data processors under our instruction.
For any questions, concerns, or formal data subject requests relating to this Privacy Policy or the handling of your personal data, please contact our support team at [email protected]. All privacy-related correspondence is handled in English.
399brt collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and their purpose.
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national ID number, passport number | Account registration, age and identity verification, KYC compliance |
| Contact Data | Mobile number, email address, city/district (e.g., Dhaka, Chittagong, Sylhet) | Account communication, support responses, security alerts |
| Financial Data | bKash number, Nagad number, Rocket number, bank account name, transaction reference IDs | Processing deposits and withdrawals, fraud prevention, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click paths | Platform improvement, responsible gaming monitoring, personalisation |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | Customer service quality, dispute resolution, training |
| Verification Documents | Scanned NID, passport copy, proof of payment method ownership | KYC verification, withdrawal processing, regulatory compliance |
We do not collect special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data unless explicitly required by a specific regulatory obligation and only with your prior consent where applicable law demands it.
The majority of personal data 399brt holds about you is provided directly by you at the time of account registration, during the identity verification process, when making a deposit or requesting a withdrawal, when contacting our support team, and when responding to any surveys or promotional participation requests.
When you access the 399brt website or mobile application, we automatically collect certain technical and usage data through cookies, server logs, and analytics tools. This includes your IP address, device identifiers, browser fingerprint, and navigation behaviour within the platform. This data is collected whether or not you are logged into an account.
In limited circumstances, 399brt may receive personal data about you from third-party sources, including:
399brt processes your personal data on the following legal bases:
399brt uses the personal data it collects for the following specific purposes:
399brt does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances and only to the extent necessary:
We engage trusted third-party companies to perform services on our behalf, including payment processing, identity verification, fraud screening, cloud hosting, data analytics, and customer support tooling. These providers access personal data only as needed to perform their specific service and are contractually bound to process it solely on 399brt's instructions and to implement appropriate security measures.
When you play a game provided by a third-party studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — limited technical data (such as a pseudonymous player ID and game session tokens) is transmitted to the studio's servers to deliver the game. 399brt does not transmit your full name, contact details, or payment information to game studios.
399brt may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where required to do so by applicable law, court order, or legal process. We will, where permitted by law, notify you of such a disclosure request before complying.
In the event of a merger, acquisition, or sale of all or a substantial portion of 399brt's assets, personal data held by 399brt may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and any material change to how their data is processed that results from it.
399brt processes BDT payment transactions via mobile financial services including bKash, Nagad, Rocket, and Upay, as well as via conventional bank channels. When you make a deposit or request a withdrawal, the relevant payment provider will process transaction data in accordance with their own privacy policies and terms of service. 399brt receives only the information necessary to confirm transaction status and match the payment to your account — such as a transaction reference number, the amount, and the mobile number or account name associated with the payment.
Full payment credentials — such as your bKash PIN, Nagad OTP, bank password, or card CVV — are never transmitted to or stored by 399brt. These credentials are entered directly into the respective payment provider's secure interface. 399brt strongly advises players never to share payment PINs or OTPs with any party, including individuals claiming to represent 399brt support.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, to remember user preferences, and to provide basic analytics information to site operators.
399brt uses the following categories of cookies on its platform:
Most web browsers allow you to manage cookie preferences through the browser settings menu. You can typically configure your browser to refuse all cookies, accept only first-party cookies, or alert you before a cookie is stored. Note that disabling strictly necessary cookies will prevent you from logging in to your 399brt account. Detailed instructions for managing cookies in major browsers are available through your browser's help documentation.
399brt retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following general retention periods apply:
When personal data is no longer required and no legal retention obligation applies, it is securely deleted or irreversibly anonymised.
399brt implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures in place include:
Despite these measures, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a risk to your rights or freedoms, 399brt will notify affected players and relevant authorities in accordance with applicable legal requirements without undue delay.
As a player whose personal data is processed by 399brt, you have the following rights in respect of that data. To exercise any of these rights, please contact [email protected]. We will respond to all valid requests within 30 days.
Request a copy of the personal data 399brt holds about you and information about how it is being processed.
Request that inaccurate or incomplete personal data held about you be corrected or updated without undue delay.
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Request that processing of your data be temporarily restricted while a complaint or accuracy dispute is being resolved.
Request a copy of data you provided to us in a structured, machine-readable format for transfer to another provider.
Object to processing based on legitimate interests or for direct marketing purposes. Marketing objections are honoured immediately.
Please note that some of these rights are not absolute. In particular, the right to erasure may be limited where 399brt is required to retain data to comply with a legal obligation — for example, the five-year AML record-keeping requirement. We will explain any limitations clearly when responding to your request.
The 399brt platform is strictly intended for adults aged 18 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. Age verification checks are applied during the registration process and at the withdrawal stage to enforce this restriction.
If 399brt becomes aware that personal data has been collected from a person under the age of 18 — whether through a misrepresentation at registration or any other means — we will take immediate steps to delete that data and close the associated account, including returning any real-money balance to the payment source. If you have reason to believe that a minor has created a 399brt account, please contact us immediately at [email protected].
399brt's primary player base is located in Bangladesh, and our principal data processing operations are oriented toward serving that market. However, certain third-party service providers engaged by 399brt — including cloud hosting infrastructure providers, game studios such as Pragmatic Play and Evolution Gaming, and fraud screening services — may process data on servers located outside Bangladesh.
Where personal data is transferred to a jurisdiction that does not provide a level of data protection equivalent to that in Bangladesh, 399brt ensures that appropriate safeguards are in place before the transfer occurs. These safeguards may include contractual data processing agreements incorporating standard data protection clauses, or reliance on the service provider's binding corporate rules where applicable.
The 399brt platform does not contain links to external third-party websites as a matter of policy. However, game content delivered by third-party studios within the 399brt platform operates on those studios' own technical infrastructure. 399brt is not responsible for the privacy practices of those studios in respect of data processed directly by their game engines. Players are encouraged to review the privacy policies of game providers whose titles they play on the 399brt platform if they have concerns about studio-level data handling.
399brt may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered players by email or by a prominent in-platform notification prior to the changes taking effect. The date of the most recent revision is always displayed in the hero section at the top of this page.
We encourage you to review this page periodically to stay informed about how 399brt protects your personal information. Your continued use of the platform after any update constitutes your acknowledgement of the revised Privacy Policy.
If you have any questions about this Privacy Policy, wish to exercise a data subject right, or want to report a concern about how 399brt handles your personal data, please contact our support team using the details below. All privacy correspondence is handled in English and will be acknowledged within 3 business days of receipt.
Email: [email protected]
Support Hours: 24 hours a day, 7 days a week
Response Time: Typically under 15 minutes via live chat; within 3 business days for formal data subject requests
Time Zone: Bangladesh Standard Time (BST, UTC+6)
Now that you know how 399brt protects your data, you're welcome to explore everything the platform has to offer — from live cricket betting and premium slots to our full casino experience. Check our FAQ for quick answers, or review our Terms & Conditions for the complete platform ruleset. For adults aged 18 and above only. Please gamble responsibly.